Build replies around the information your business already uses.
Add your Shopify data, FAQs, documents, and brand guidelines to one AI knowledge base. ReplyAuto AI uses these sources when drafting customer responses, helping each reply stay relevant to your business.
A generic AI response generator does not know your business
An AI response generator can write a convincing answer, but it does not automatically know your current prices, return policy, stock status, size guide, or brand voice. Without your business data, even a confident reply can give customers the wrong information.
It gives the wrong price
Without access to your current product data, AI may provide a price that sounds reasonable but is not correct.
It loses your brand voice
Generic AI often sounds like generic support. The wording may be polite, but it may not sound like your business.
Everything your AI response generator can learn from
Add the information your business already uses. ReplyAuto AI can learn from Shopify, documents, FAQs, and brand notes to support more accurate automatic replies across customer conversations.
Shopify catalogue & policies
Connect product details, variants, prices, stock status, shipping terms, and store policies directly from Shopify.
Your own documents
Upload PDFs (except images), Markdown files, or plain text containing sizing guides, care instructions, warranty terms, and shipping information.
FAQs & saved answers
Add the answers your team already uses. ReplyAuto AI can reuse the information while adjusting the wording for each customer question.
Grounded AI replies
If the knowledge base does not contain the answer, the system can hold the draft instead of filling in missing information.
Reindex when needed
Update a policy or document and refresh the knowledge base so future replies can use the latest information.
One knowledge base, multiple channels
Use the same business knowledge to support Instagram auto reply and Facebook auto reply conversations without maintaining separate answer sets.
Connect the sources behind better AI replies
Build your AI knowledge base using Shopify data, uploaded documents, and text notes. Each source gives ReplyAuto AI different information to reference when creating customer replies.
| Source | Format | Sync method | Use it for |
|---|---|---|---|
| Shopify | API connection | Automatic resync | Pricing, inventory, variants, policies |
| PDF, Markdown and txt files | .pdf, .md, .txt | Manual upload and reindex | Policy, terms and conditions, refunds, FAQs |
Need support for another format? Request an integration from ReplyAuto AI.
From business knowledge to a grounded AI reply
Connect or upload
Connect Shopify or upload PDFs, FAQs, policies, and brand notes to your knowledge base.
ReplyAuto AI indexes it
The content is organized into searchable sections so customers can find relevant information when they ask a question.
Relevant information is retrieved
When a comment arrives, ReplyAuto AI finds the parts of your knowledge base that match the customer's question.
A grounded reply is drafted
The AI response generator uses that information to create a draft in your brand voice or holds the reply when reliable context is missing.
Generic AI response vs. a ReplyAuto AI grounded in your business
An AI response generator can produce a convincing answer, but connected business knowledge helps ReplyAuto AI use information your customers can actually rely on.
Automate replies to the questions customers ask most
ReplyAuto AI helps businesses automate replies to repeat questions by pulling answers from connected product information, policies, FAQs, and support documents.
Product & fit
“Is this true to size?” “What material is it?” “Is this color available?” “When will it be back in stock?”
Price & promotions
“How much does it cost?” “Does this discount still work?” “Do you offer bundles?” “Can you price match?”
Shipping & delivery
“Where do you ship?” “How long will delivery take?” “Do you offer free shipping?” “Where is my order?”
Returns & warranty
“How long do I have to return it?” “Can I exchange sizes?” “Who pays return shipping?” “Is there a warranty?”
Care & usage
“How should I clean it?” “Can I machine wash it?” “How should I store it?”
Other questions
“Can I cancel my order?” “Can I change my address?” “Do you sell wholesale?”
Common questions
How does an AI response generator use a knowledge base?
An AI response generator uses the knowledge base to find relevant business information before creating a reply. ReplyAuto AI can reference Shopify data, FAQs, documents, and brand notes so responses are based on your actual business information instead of generic assumptions.
Can ReplyAuto AI automate replies using Shopify information?
Yes. ReplyAuto AI can automate replies using connected Shopify data such as products, prices, variants, stock information, and store policies. This gives the system useful context when customers ask about products, availability, pricing, shipping, or other store-related questions.
What happens if an automatic reply cannot find the answer?
If an automatic reply does not have enough reliable information, ReplyAuto AI can hold the response for human review. This helps prevent unsupported answers when the knowledge base does not contain the product, policy, or support information needed to answer the customer correctly.
Can the same knowledge base support Instagram and Facebook replies?
Yes. The same knowledge base can support an Instagram auto reply and Facebook customer replies. Businesses can use one set of product details, FAQs, policies, and brand notes across supported channels instead of maintaining separate information for each social platform.
What information can I add to an AI reply generator?
An AI reply generator can use Shopify data, PDFs, Markdown files, text documents, FAQs, product guides, warranty information, and brand-voice notes. Businesses can start with their most useful sources and add more content as new customer questions appear.
How does an ReplyAuto AI follow my brand voice?
ReplyAuto AI uses brand-voice notes stored in the knowledge base. These notes help ReplyAuto AI follow your preferred wording, greetings, tone, emoji use, and communication rules while using your product and policy information to answer the actual customer question.
Can ReplyAuto AI create a comment reply from FAQs and policies?
Yes. ReplyAuto AI can create a comment reply using information from uploaded FAQs, policies, guides, and other connected sources. It retrieves the content that matches the customer question and uses that information when preparing the response.
Keep exploring
Put your knowledge base to work on customer questions.
Connect Shopify, upload your documents, and give ReplyAuto AI the information behind more relevant AI replies. Free to start with no credit card.