Let Shopify power every smarter reply.
Connect Shopify and turn your store information into an AI knowledge base. ReplyAuto AI uses Shopify product knowledge, policies, FAQs, and pricing to prepare grounded AI replies based on what your business actually offers.
Your store becomes the reply knowledge base
ReplyAuto AI uses your connected (read-only) Shopify store as a source of business information for comment replies. Products, descriptions, prices, policies, and other available details can help the AI response generator prepare answers without relying only on manually written scripts.
So when someone asks about a specific product under a post, the reply can be built around the information attached to that product — rather than sending the same generic message to everyone.
What ReplyAuto AI learns
Products
Product titles, descriptions, prices, and options help answer questions about specific items.
Availability
Current inventory data gives replies better context for stock-related comments.
Shipping
Delivery rates and zones help ReplyAuto AI prepare answers about timing and shipping costs.
Returns
Policy information supports responses about returns, exchanges, and refund periods.
Collections
Limit which groups of products can be used when preparing social comment responses.
From generic replies to store-aware answers
See what changes for everyday customer questions once your store context is connected.
Why the connection matters
Most comment automation tools work from a script you write once and forget. ReplyAuto AI works from your live Shopify catalog instead — so when a price changes, a product sells out, or a policy updates, the replies your customers see update with it.
There's no separate knowledge base to maintain. The store is the knowledge base. Add a product description in Shopify, and ReplyAuto AI can already answer questions about it the next time someone comments.
That also means replies stay specific. Instead of a generic “thanks for your interest, check our website,” a customer asking about a jacket gets an answer built from that jacket's real size chart, price, and shipping class.
One store connection, two social channels
Catalog, products, FAQs & policies
Connect Shopify once as the single source of business information.
Reads context, drafts replies & routes comments
ReplyAuto AI uses your catalog, FAQs, and policies to prepare relevant comment replies.
Business-aware comment responses
Grounded replies go out across both Instagram and Facebook from one connection.
Connected safely, on your terms
Shopify stays read-only
ReplyAuto AI connects to Shopify to read product, inventory, pricing, shipping, and policy information for its AI response generator. It does not change products, orders, or stock levels in your store.
Disconnect when you want
Remove the Shopify connection from Shopify or the ReplyAuto AI dashboard whenever needed. You do not have to contact support to stop the connection.
Your team handles sensitive issues
ReplyAuto AI keeps complaints, refunds, and other sensitive conversations outside routine auto response rules so your team can review them first.
Set up your connected workflow
Integrate the Shopify app
Add ReplyAuto AI to your Shopify store so your business information can support social replies.
Approve catalog access
Give read-only access to products, stock, prices, and store policies. ReplyAuto AI does not modify your Shopify data.
Link Facebook or Instagram
Connect your selected Page so incoming comments can enter ReplyAuto AI.
Control every autoreply
Set autoreply rules for routine questions while keeping refunds, complaints, and sensitive comments with your team.
Start free and scale when comments do
Use the AI response generator at lower comment volumes without an upfront monthly cost. As Facebook and Instagram comments increase, paid plans give your workflow room to grow.
$0/mo to start.
Common questions
How does ReplyAuto AI connect with my Shopify store?
ReplyAuto AI connects to your Shopify store and uses supported store information such as products, pricing, inventory, shipping details, and policies to help prepare customer replies across your connected social channels.
Can ReplyAuto AI check if a Shopify product is in stock?
ReplyAuto AI can use connected inventory information to help prepare availability-related responses, giving the AI more useful context when customers ask whether a product or variant is currently available.
Can ReplyAuto AI answer questions about Shopify product prices?
Yes. When pricing information is available through Shopify, ReplyAuto AI can use it when generating responses to product-related questions instead of requiring your team to look up the price manually.
Does ReplyAuto AI use Shopify shipping information?
ReplyAuto AI can use available shipping information and policies from your connected store to help prepare answers about delivery, shipping costs, and supported locations.
What happens when I update a product in Shopify?
When your connected Shopify information changes, ReplyAuto AI can use the updated store context for future replies, reducing the need to maintain separate manual scripts for product information.
Do I need to create a separate knowledge base for Shopify products?
Not necessarily. ReplyAuto AI can use supported Shopify store information — products, inventory, pricing, and policies — as part of its business knowledge, which reduces the need to manually recreate the same product data elsewhere.
Can ReplyAuto AI use different Shopify collections?
ReplyAuto AI can use supported product and collection information from your connected store, which helps control which product groups are available as context when preparing customer responses.
Does ReplyAuto AI change anything in my Shopify store?
No. ReplyAuto AI uses read-only Shopify access for supported store information. It does not edit your products, orders, inventory, or other store data.
Is ReplyAuto AI useful for Shopify stores with many products?
Yes. Stores with larger catalogs often receive repeated questions about price, stock, variants, shipping, and policies. ReplyAuto AI can use connected Shopify information to reduce manual lookups and help your team respond more efficiently.
Connect your store in about two minutes.
Connect your store so ReplyAuto AI can use product and policy information when preparing customer comment replies.