Moderate more comments without watching every post.
Bring connected Facebook and Instagram comments into one queue. ReplyAuto AI helps filter unwanted messages, surface negative comments, and route important issues to your team.
Five ways ReplyAuto AI keeps comments under control
Your comment moderation inbox checks incoming comments before the reply stage, helping your team separate routine conversations from content that needs action.
Filter unwanted comments
Comments showing spam or harmful language can be flagged automatically before your team spends time reviewing or responding to them.
Read the mood faster
ReplyAuto AI scores incoming comments by sentiment, giving your team a clearer view of which conversations may need closer attention.
One inbox for every post
Use one comment moderation inbox to review comments across connected Facebook and Instagram posts without jumping between separate threads.
Mix auto and manual review
You do not have to choose full automation or full manual work. Set different approval requirements for different comment rules.
Track every moderation action
Each hide, reply, and escalation is recorded with information about what happened, who or what triggered it, and when it occurred.
See comment trends before they become problems
Weekly comment activity
Track daily comment volume and see which days bring the most customer activity.
Comment volume — last 7 days
Total: 3,842- Sizing & fit questions1,240 comments
- Shipping & delivery time986 comments
- Restock requests514 comments
- Refund / complaint246 comments
See how customer reactions shift over time
Use social media response analytics to see how customer reactions shift over time.
Sentiment breakdown
- Positive64%
- Neutral27%
- Negative9%
Keep moderation access clear across your team
Control who can review comments, approve responses, change moderation rules, or switch on automation without giving everyone full account access.
| Role | View queue | Approve replies | Edit rules | Enable auto mode |
|---|---|---|---|---|
| Owner | Yes | Yes | Yes | Yes |
| Moderator | Yes | Yes | No | No |
Common questions
Does the moderation inbox update automatically?
New comments from connected Facebook and Instagram accounts can appear in the inbox as they arrive. This keeps your team from checking individual posts throughout the day. The comment moderation inbox brings activity into one shared view, making it easier to review new comments and identify conversations that need attention.
Can I edit an AI reply before sending it?
You can review and edit AI-generated drafts before sending. Your team can adjust wording, add missing information, or rewrite a response when a customer needs more context. This review process gives staff control over customer communication while still reducing repeated typing.
How are negative comments handled?
Negative comments can be identified through sentiment scoring and brought forward for closer review. Instead of treating every message the same way, your team can give complaints, unhappy customer feedback, and other higher-attention conversations more focus. This approach supports stronger Facebook Instagram comment management.
Can ReplyAuto AI filter spam and toxic comments?
Comments showing common spam patterns or toxic language can be flagged before they move into the normal reply process. This helps prevent unwanted comments from taking up the same attention. As a social media moderation tool, ReplyAuto AI helps teams screen incoming activity first, then focus their time on useful conversations.
Can I create rules for certain words or phrases?
Keyword rules can be created to decide how specific comments should be handled. These rules give businesses more control over their comment moderation inbox because different types of comments can follow different actions instead of using one rule for everything.
Does ReplyAuto AI keep a record of moderation actions?
Reply, hide, and escalation activity can be recorded so your team has a clearer history of how comments were handled. This can help when reviewing past conversations, checking team activity, or understanding why a specific moderation action occurred.
Move from AI replies to full comment moderation.
Start with AI-generated replies, then upgrade to Pro or Team when you need spam detection, sentiment tracking, and automated moderation rules.